Refund & Return Policy
At Kalpataru, customer satisfaction is our priority. We strive to provide a smooth and worry-free shopping experience. If you are not fully satisfied with your purchase, our refund and return process is designed to assist you quickly and fairly.
Easy Returns
Hassle-free return requests within the eligible return period.
Secure Refunds
Approved refunds are processed safely through trusted payment methods.
Customer Support
Our support team is always ready to assist you with return-related concerns.
✅ Return Eligibility
You may request a return under the following conditions:
- The product received is damaged, defective, or incorrect.
- The item is unused, unwashed, and in its original packaging with all tags intact.
- The return request is submitted within 7 days of delivery.
Returns that do not meet these conditions may not be approved.
❌ Non-Returnable Items
- Used, washed, or worn products.
- Items without original tags or packaging.
- Customized or made-to-order products.
- Discounted or sale items unless received in defective condition.
???? Exchange & Refund Policy
Exchange Policy
We offer exchanges for size or product-related issues subject to product availability. If the requested item is unavailable, you may choose a refund or store credit.
Refund Policy
- Approved refunds will be processed to the original payment method.
- For COD orders, refunds will be issued via bank transfer or store credit.
- Shipping charges are non-refundable unless the return is due to our mistake.
???? Return Process
- Contact our support team with your order details.
- Provide clear images if the product is damaged or incorrect.
- Once approved, follow the return instructions shared by our team.
⏳ Processing Time
Returns are usually processed within 5–7 business days after receiving the product. Refund timelines may vary depending on your payment provider.
???? Cancellation Policy
Orders can be canceled before shipment. Once an order has been shipped, cancellation is no longer possible. However, you may still request a return after delivery according to our return policy.
???? Our Promise
✔ Quality Assurance
Every product is carefully checked before shipping.
✔ Transparent Policies
Clear return and refund guidelines with no hidden conditions.
✔ Reliable Support
Dedicated support to resolve your concerns quickly and professionally.
???? Need Assistance?
For any return requests, refund questions, or order concerns, please contact our support team through our official communication channels.
Contact Support